Acceptable Use Policy

Refervia is intended for professional use by real estate, insurance, and related professionals and their organizations. You agree to use the platform only for legitimate business purposes connected to referral coordination.

You may not use Refervia in a way that violates the rules and laws that apply to you, including licensing requirements, carrier rules, brokerage rules, employer rules, privacy laws, anti-kickback laws, RESPA, insurance laws, real estate laws, fair housing laws, consumer protection laws, or any other applicable law or rule.

You are responsible for confirming that any referral you send or receive is permitted for your situation.

You may not use Refervia to offer, arrange, or document unlawful referral compensation, commission splits, kickbacks, unearned fees, or pay-per-lead schemes, or to pay or promise compensation to anyone who is not permitted to receive it.

Refervia is a coordination tool. It does not process referral fees, and it may not be used as a mechanism for compensation that is not permitted under the rules that apply to you.

You may not misrepresent your identity, license status, company affiliation, carrier access, qualifications, availability, or client consent, or impersonate any person or organization.

You may not imply that Refervia endorses, certifies, or employs you, or misuse a verification badge.

You may not use Refervia to discriminate against any person on the basis of race, color, religion, sex, national origin, disability, familial status, sexual orientation, gender identity, age, or any other characteristic protected by law, including in violation of the Fair Housing Act or state and local fair housing and insurance laws. Referral notes, labels, and routing decisions must not be based on protected characteristics.

You may not use Refervia to send spam or bulk invites, harass others, send mass unsolicited outreach, or send or post abusive, threatening, hateful, sexually explicit, or obscene messages, photos, documents, notes, or profile content, including slurs.

Invites and messages should go to people you have a real professional relationship with or a lawful reason to contact.

Partner notes and labels must be used professionally for your own relationship management. You may not use Refervia to defame, harass, threaten, shame, or spread false information about any person or organization.

Submit only the information needed for a handoff. Do not submit Social Security numbers, full bank or card numbers, government ID numbers, passwords, health or medical information (including protected health information), or similar sensitive data. Refervia is not designed to store this kind of information.

You must have proper authorization to submit any client or prospect information, and you must handle it responsibly.

You may not:

• Attempt to hack, probe, or test the vulnerability of the platform without our written permission.
• Reverse engineer, decompile, or copy the software, or use it to build a competing product.
• Scrape, crawl, or harvest data, or access the Service with bots or automated tools other than ones we provide.
• Introduce malware or interfere with the security, integrity, or performance of Refervia or its users.
• Access another user's account or data without authorization.

You may not share login credentials, create multiple accounts to get around plan limits or a suspension, resell or sublicense access to the Service, or otherwise work around referral limits, seat limits, or other plan restrictions.

Refervia may investigate suspected violations and may remove content, restrict features, suspend, or terminate accounts that violate this policy or create risk for others, with or without notice depending on the situation. We may also report suspected unlawful activity to appropriate authorities.

Our Terms of Service explain how suspensions and account closures work: what leads to them, how long suspensions last, what happens to your data, and how to appeal within 30 days through refervia.com/support.

We are not obligated to monitor the Service, and our decision not to act in one case does not waive our right to act in another.

Reporting

If someone breaks this policy, report it in Refervia: use Report on the message, the conversation, their Partner Network profile, their connect request, their row in Trusted Partners, the document, or the referral. Choose what is wrong and add a note if you like. You can also email support@refervia.com.

A person on our team reviews every report, usually within 24 hours, with a copy of what was reported. We may remove the content, warn the member, or suspend or close the account, as described in our Terms of Service. We do not tell a member who reported them. If anyone is in danger, contact emergency services first.

Report in good faith. Knowingly false or retaliatory reports are themselves a violation of this policy.

Blocking

You can block any member from the same places, and unblock them in Settings, under Blocked members. A block ends any Trusted Partner connection between you, along with your partner agreement; closes your conversations; stops the blocked member from sending you messages, connect requests, referrals, documents, or invites; and hides each of you from the other in the Partner Network. We do not notify the blocked member. Referrals you already share stay in both accounts as records.

Filtered words

Refervia automatically stops messages, connect request notes, referral notes, documents, and profile text that contain slurs or explicit profanity, and asks the writer to reword them. The filter is a short list and cannot catch everything. Anything it lets through is still subject to this policy and can be reported.